Terms and Conditions

Terms and Conditions2018-07-05T14:57:05+00:00

Our commitment to our clients

  • ·All sessions provided by Saul Levitt (the therapist) will last for the specified duration purchased. i.e. a 60 minute session will last 60 minutes.
  • All clients must complete a client details form prior to treatment
  • Sessions will only be conducted if the therapist deems the sessions safe for the client to receive
  • GP/Consultant details must be provided in the client details form. They will only be contacted in an emergency or in non-urgent situations, with the client’s consent.

Inappropriate Behaviour

  • The therapist has the right to terminate a session immediately if the client demonstrates inappropriate behaviour
  • Payment will be collected for the full session price, provided more than 10 minutes has been spent in the session with the client
  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
  • All invoices must be paid within 7 days of issue date

Cancellation Policy

  • A booking is confirmed once Saul and the client have both agreed a date, time, duration and location for a treatment
  • If a cancellation is made more than 48 hours before a treatment, the client will not be charged
  • If a cancellation is made within 24 hours of the treatment, they will be expected to pay a the full session fee
  • This cancellation fee may be waived at Saul’s discretion.
  • The cancellation fee must be paid within 7 days of the cancellation
  • Saul has the right to cancel a treatment by giving 24 hours notice
  • Saul has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
  • Saul has the right to cancel a treatment without notice if the client is intoxicated or inebriated
  • Saul commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Feedback Forms

  • Feedback forms will be sent to clients at Saul’s discretion
  • Content may be used in publicity material and on the website, with the permission of the client

Website Content

  • Website content will be authorised and managed at Saul’s discretion, including testimonials
  • Photographs will only be displayed with the consent of the people in the photograph
  • Photograph consent may be obtained by Saul verbally, or in writing

Payment & Refunds

  • Payment should be made in advance of sessions
  • Saul accepts payment in cash, by cheque, bank transfer or through Paypal. Payment can be made by credit or debit card for face-to-face clients
  • Invoices will be sent to clients who do not pay for, or who cancel, sessions
  • Invoices must be paid within 7 days of the issue date
  • I am unable to offer refunds for individual sessions or block booked sessions even if some or all sessions have not been used
  • Block booked sessions must be used within 6 months of purchase or they will no longer be valid

Privacy

  • Client sessions details will not be discussed with anyone other than the client apart from the therapists supervisor or unless the client is under the age of 18 or has a care worker or guardian
  • Client details forms and treatment notes will be kept on file, securely by Saul
  • All clients must complete a client details form prior to receiving sessions with Saul
  • By signing or filling out on computer and returning the client details form, clients are giving Saul permission to hold records and data about them
  • Personal information will not be shared with any third parties

Young Clients

  • Clients under the age of 18 must be accompanied by an adult or an adult present for the start and end of the session
  • The adult must give permission for the session to go ahead
  • The adult must co-sign the client’s details form

Complaints Procedure

  • If a client wishes to make a complaint about Saul, this must be emailed info@intuitivehealth.co.uk
  • Complaints must include the date and location of the event, the full name of the complainant, details of the complaint and a desired outcome following the complaint
  • All complaints will be taken very seriously and a response will be provided within 28 days

Insurance and Ethics

  • Saul has been a registered Mickel Therapist since 2006 and has also trained other therapists
  • Saul abides by the Mickel Therapy Confidentiality Policy
  • Saul is fully insured by Westminster Indemnity